Risk management involves the systematic identification, evaluation, and mitigation of potential hazards. In the context of Australian fuel stations, these risks include environmental, operational, and health and safety challenges. Let’s take a look at some of the essential risk factors and regulations you need to be aware of.

Key Regulatory Frameworks

  1. Work Health and Safety (WHS) Act 2011: Establishes the duty of care for employers to provide a safe working environment.
  2. Environment Protection and Biodiversity Conservation Act 1999 (EPBC Act): Governs environmental responsibilities, including the handling of hazardous materials.
  3. Dangerous Goods Regulations: Sets out requirements for the safe storage, handling, and transport of flammable and combustible liquids.
  4. National Greenhouse and Energy Reporting Act 2007 (NGER): Addresses sustainability and emissions reporting for larger operators.
  5. State-Based Regulations: Each state and territory has additional laws, such as Victoria’s Dangerous Goods (Storage and Handling) Regulations 2022.

Major Risks in Fuel Stations and Mitigation Strategies

1. Fuel Spills and Leaks

  • Risk: Environmental contamination, fire hazards, and fines from non-compliance with environmental laws.
  • Mitigation:
    • Regularly inspect underground storage tanks (USTs) and above-ground fuel systems for wear or leaks.
    • Install spill containment systems and overfill prevention devices.
    • Train employees in spill response procedures and maintain spill kits on-site.
    • Perform regular groundwater monitoring to detect contamination early.

2. Fire and Explosion Hazards

  • Risk: Catastrophic damage to life and property.
  • Mitigation:
    • Ensure compliance with Australian Standards AS1940: The Storage and Handling of Flammable and Combustible Liquids.
    • Conduct fire risk assessments and maintain fire suppression systems.
    • Enforce strict no-smoking policies and signage in hazardous areas.
    • Equip employees with knowledge of emergency evacuation protocols.

3. Hazardous Material Handling

  • Risk: Exposure to toxic substances causing health issues.
  • Mitigation:
    • Provide Material Safety Data Sheets (MSDS) for all chemicals used on-site.
    • Supply personal protective equipment (PPE) like gloves and respirators.
    • Limit access to hazardous areas to trained personnel only.

4. Workplace Injuries

  • Risk: Slips, trips, falls, or injuries from handling equipment.
  • Mitigation:
    • Install non-slip mats in high-traffic areas, particularly near fuel dispensers.
    • Perform regular maintenance of equipment like pumps and car washes.
    • Offer ongoing safety training for employees on proper lifting techniques and hazard identification.

5. Environmental Impact

  • Risk: Regulatory penalties, reputational damage, and community backlash.
  • Mitigation:
    • Adhere to Environmental Protection Authority (EPA) guidelines specific to your state.
    • Develop and follow a Fuel System Operating Plan (FSOP) detailing environmental controls.
    • Recycle waste oils and chemicals responsibly through certified contractors.

6. Armed Robberies and Theft

  • Risk: Financial losses and staff/customer trauma.
  • Mitigation:
    • Install high-quality CCTV cameras and adequate lighting.
    • Minimise cash holdings on-site and encourage card payments.
    • Train employees on de-escalation techniques and emergency response protocols.
    • Collaborate with local police for security assessments.

7. Customer and Employee Safety

  • Risk: Injuries or accidents on-site leading to liability claims.
  • Mitigation:
    • Clearly mark hazardous zones and install barriers near fuel dispensers.
    • Create a culture of safety through regular staff meetings and safety audits and ensure staff are supported and trained.
    • Maintain a first aid kit and ensure staff are trained in basic first aid.

Actionable Tips for Risk Mitigation

For Employers:

  1. Develop a Risk Management Plan: Use a systematic approach to identify risks, assign responsibilities, and implement control measures.
  2. Invest in Employee Training: Regularly update training to include new risks and regulatory changes.
  3. Leverage Technology: Use automation tools to monitor tank levels, detect leaks, and ensure compliance.
  4. Audit Regularly: Conduct internal audits to identify gaps in compliance and safety protocols.
  5. Foster Collaboration: Engage employees in risk assessments and encourage them to report hazards.

For Employees:

  1. Stay Informed: Familiarise yourself with site-specific risks and company policies.
  2. Use PPE: Always wear the appropriate protective gear for your tasks.
  3. Report Hazards: Notify supervisors of potential risks immediately.
  4. Participate in Training: Take safety and compliance training seriously to protect yourself and others.
  5. Be Vigilant: Monitor your surroundings and follow protocols, especially in high-risk areas.

Conclusion

Risk management at fuel stations is a shared responsibility between employers and employees. By adhering to Australian laws and implementing robust mitigation strategies, service station operators can safeguard their operations while maintaining public and environmental safety. Oracle Petroleum is here to support you every step of the way, from our comprehensive compliance program to employee training and state-of-the-art risk management solutions.

Want tailored advice or tools to enhance your station’s risk management? Contact Oracle Petroleum today for a consultation. Together, we’ll keep your operations safe, compliant, and thriving.